Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in board, conference, huddle, and training rooms, as well as executive offices and classrooms. Founded in 2011. Mar 09, 2020 See how to set up and use the Find My app. Learn what to do if your Apple Watch is lost or stolen, or if your Mac is lost or stolen. Get help if your AirPods are missing. Turn off Activation Lock on an iPhone, iPad, or iPod touch.
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Activation Lock is designed to keep your device and your information safe in case your iPhone, iPad, iPod touch, Apple Watch, or Mac is ever lost or stolen. If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Whether you erased your own device or bought one from someone else, you can turn off Activation Lock by entering the correct Apple ID and password.
If you erased your own device
If you don't sign out of iCloud before you put your device in recovery mode and restore, it might remain in Activation Lock. That means you need to enter the same Apple ID and password that you used when you previously set up the device.
Forgot your Apple ID or your Apple ID password?
If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode.
If you bought the device from someone else
Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. See if an Apple Watch or Mac is still protected by Activation Lock.
If you turn on your iPhone, iPad, or iPod touch and see one of these screens, you need help from the previous owner.
If you see the Activation Lock screen, the device is still linked to the previous owner's account.
If you see the passcode lock screen or the Home screen, the device isn't erased.
Locate the icon you downloaded on your Mac (or created) and confirm that it's in the.icns format. In the Finder, it should show up as the icon name with.icns appended to it.If the Finder is set to hide file extensions, you can see the full file name by right-clicking on the icon file and selecting Get Info from the pop-up menu. The file name with extension is displayed in the Get Info window. Mac app for info dock.
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Ask the previous owner for help
If the device is linked to a previous owner's account and they're close by, ask them to enter their Apple ID and password on the Activation Lock screen and remove the device from their account.
If you see the passcode screen and the device isn't erased, ask the previous owner to unlock the device and go to Settings > General > Reset > Erase All Content and Settings. They'll need to enter their Apple ID and password.
If the previous owner isn't with you
If the previous owner isn't present, contact them and ask them to follow these steps:
- Sign in to iCloud.com with their Apple ID.
- Go to Find My iPhone.
- Click All Devices at the top of the screen.
- Select the device that you want to remove from iCloud.
- Click Erase [device]. Select Next until the device is erased.
- Click Remove from Account.
After the previous owner removes the device from their account, turn off the device and then turn it back on to begin the setup process.
- Learn about Activation Lock for your Apple Watch
- What to do before you sell or give away your iPhone, iPad, or iPod touch
- Find your Apple ID or reset your password
The new Find My app combines Find My iPhone and Find My Friends into a single, easy-to-use app on iOS, iPadOS, and now macOS. Find My can help you locate your devices and your friends and family. And now it can help you find your devices even when they’re offline.
Locate your devices easily.
You take your devices everywhere. Which means you might leave them anywhere. Whether they’re in a conference room or under a sofa pillow, chances are they won’t be lost for long. The Find My app helps you locate not only your iPhone, but also your iPad, iPod touch, Mac, Apple Watch, or AirPods.
See all your devices on a map.
Is your iPad at home or back at the office? Use the map to get a full picture of where your devices are — and where a missing one might be. Some devices can also mark their location when the battery is critically low, to help you find them even if they run out of power.
Play a sound to
find your device.
When you can’t find something but think it’s nearby or around others who might hear it, you can play a sound to pinpoint its location. Your AirPods have a specifically designed sound that can project across a room — and even farther.
Put it in Lost Mode.
If your device goes missing, put it in Lost Mode to lock it immediately and start tracking its location. You can also display a message with a contact number on your device’s Lock screen, so whoever finds it can call you without accessing the rest of its information.
Erase it with ease.
Worried that your device has fallen into the wrong hands? You may want to erase it remotely to delete your personal data and restore your iPhone, iPad, iPod touch, Mac, or Apple Watch to its factory settings. If you retrieve it, you can restore it from your iCloud backup.
Locked down. Automatically.
Activation Lock is designed to prevent anyone else from using or selling your device.* When you enable Find My on your device, Activation Lock is turned on automatically. Your Apple ID and password will then be required before anyone can erase your device or reactivate it.
Find your devices.
Even when they’re offline.
Find My can help you locate a missing device — even if it’s offline and sleeping — by sending out Bluetooth signals that can be detected by Apple devices in use nearby. These devices then relay the detected location of your device to iCloud so you can locate it in the Find My app. It’s all anonymous and encrypted end-to-end so no one, including Apple, knows the identity of any reporting device.
Recovery features by device.
iPod touch, Apple Watch
- View Location
- Play a Sound
- Lost Mode
- Remote Erase
- Activation Lock
- View Location
- Play a Sound
- Activation Lock
- Remote Erase
Keep up with the
people in your life.
Invite friends and family members to share their locations. So you can keep in touch with one another, coordinate around an event, or know when a family member has arrived home safely.
Put your friends and family on the map.
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When you share your location with friends, you’re all in the loop. Find each other more quickly and stay connected with ease. Share your location for an hour, a day, or indefinitely as you see fit.
based on location.
You can set up notifications for when friends and family leave or arrive at a place — making meetups a cinch. And so no one’s privacy is compromised, they’ll be notified when you set one up. You can also use parental controls to set up alerts and notifications, so you know when your child has arrived at a friend’s house or departed from school.
Your location data
Just like every Apple product, Find My is designed to keep you in control of your data. Apple receives location information only when you actively locate your device, mark it as lost, or enable Send Last Location. Location data is retained for a maximum of 24 hours and is fully encrypted on Apple’s servers. And when Find My is used to locate an offline device, everyone’s information is protected with advanced end-to-end encryption so that no one, including Apple, knows the location or identity of any of the participating users or devices.